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Starfish Cayo Santa Maria (Adults Only), Cayo Santa Maria

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From85US$ /night
Check-in
14Dec2024Select date
Check-out
15Dec2024Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Cayo Santa Maria, Caibarien, Cayo Santa Maria, Cuba
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Getting around

A list of all available modes of transport

City Centre
Cayo Santa Maria 6.4 km
Airports
Las Brujas (bww) 13.3 km
Abel Santamaria International (SNU) 109.9 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • Express check-in/ -out
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Lift
  • Currency exchange
  • Hairdresser

Sports & Fitness

  • Exercise gym
  • Tennis

Services

  • Housekeeping
  • Car hire
  • Laundry
  • Shops/Commercial services

Dining

  • Restaurant
  • Bar/ Lounge area
  • Buffet breakfast

Business

  • Business centre

Children

  • Babysitting/Child services
  • Children's pool

Spa & Leisure

  • Outdoor swimming pool
  • Library

Room features

  • Air conditioning
  • Heating
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Location

Cayo Santa Maria, Caibarien, Cayo Santa Maria, Cuba
Map view
Cayo Santa Maria, Caibarien, Cayo Santa Maria, Cuba
Nearby
Pedraplen
Delfinario en Cayo Santa Maria
10 m
Restaurants
Trattoria
720 m
Plaza La Estrella

Reviews and Ratings

Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Entertainment
Friendly staff
Cleanliness issues
Chaotic room assignments
6.4/10
Nice
Rooms
6.3
Location
6.7
Service
7.7
Dining
5.3
Guest reviews
6.4/10
based on 10 reviews
0.0
0.0/10based on 0 reviews
Harold
United Kingdom, May  2024
5.6/10

The hotel had mixed experiences with rooms that were not bad overall, but had issues like blood stains on shower curtains and mold on walls. On the bright side, the drinks were great, and the bartenders, especially Hector, provided enjoyable entertainment during our stay. However, the room assignment was chaotic with our group of 11 scattered across different levels and buildings.

Rooms
6.0
The room was fine despite the cleanliness issues with blood stains and mold. The entertainment from Hector was a highlight of our week.
Service
7.0
The service staff were friendly and attentive, especially near the omelette and grilled meat stations.
Location
5.0
The location had lovely mature gardens but lacked proper room coordination, posing safety risks.
Dining
5.0
The dining experience was average with repetitive and underwhelming food options, often overcrowded with impolite guests.
Facilities
6.0
The facilities were standard, offering basic services without any standout features.
Entertainment
Cleanliness issues
Brenda
United States, March  2024
7.0/10

Upon my stay, the rooms were a bit of a letdown as they were not ready for check-in, had a musty smell, and were spread across different levels without any attempts to fix the issue. On the bright side, they were spacious, with clean sheets and towels, and received daily maid service. The service was great, with friendly and hardworking staff, although some improvements were still needed, especially with the dining options. The location was good overall but had some safety concerns. The dining experience was mixed, crowded by rude guests but offering a decent variety of food. The facilities were satisfactory, with potential for enhancement.

Rooms
7.0
The rooms were spacious, with clean sheets and towels, but had some issues like a musty smell and being spread out across different levels without resolution.
Service
8.0
The service from various staff members, including servers, gardeners, room attendants, and front desk, was terrific despite some minor inconveniences.
Location
6.0
The location was decent but had some safety concerns that should be addressed.
Dining
7.0
The dining experience had its ups and downs, as it was crowded with some rude guests but offered a reasonable variety of food.
Facilities
7.0
The facilities were satisfactory but could benefit from some improvements.
Steve
United States, January  2024
6.4/10

My stay at the hotel was a mixed experience. Although the service felt like being with family, the rooms were disappointing with dated furnishings and dirty sheets. Despite some issues, the quick response from the manager improved my overall impression of the place.

Rooms
5.0
Although Alina at the front desk gave us a beautiful room, the overall condition was not satisfying. The dated decor and dirty, stained sheets were a letdown. It might not be suitable for everyone.
Service
7.0
The service here was truly like being with family, making us feel at home. However, some observations raised concerns about the staff's practices.
Location
8.0
The location was as expected and appreciated, with clean and well-kept surroundings. Despite a minor confusion, the manager's quick action was commendable.
Dining
6.0
The dining experience had its hiccups with crowded spaces and repetitiveness, but the variety and preparation quality stood out in a positive light.
Facilities
7.0
The facilities at the hotel were decent, providing what was needed during the stay.
Paul
United States, November  2023
6.0/10

The resort left a bit to be desired with tired rooms showing extreme wear and tear, not up to the standards expected from a 4-star property. However, the housekeeping was commendable, providing clean towels and maintaining a rather clean environment. On the downside, the dining experience was a bit chaotic due to other guests' behavior.

Rooms
6.0
The rooms were tired with extreme wear and tear but were clean with daily housekeeping. Beds were done, and sheets changed every few days without any complaints.
Service
8.0
The service was great with special props to Hector for ensuring a good time and being able to communicate effectively in English. However, there were instances of understaffing and some patrons receiving preference over others.
Location
5.0
The location was a bit inconvenient as some facilities were a short walk away. However, the manager promptly addressed any issues, though the environment outside had cracked sidewalks and knocked-over lamp posts.
Dining
5.0
The dining experience was somewhat disappointing with a lack of variety and issues with food temperature. It might not suit very particular eaters.
Facilities
7.0
The facilities were sufficient but nothing extraordinary.
Michael
United Kingdom, September  2023
7.6/10

The hotel had its ups and downs - comfortable rooms tainted by a blood stain on the shower curtains and mold on the walls, but saved by excellent drinks, friendly bartenders, and entertaining shows by Hector in the Matanzas area undergoing renovations. Alina at the front desk was a delight, providing us with a lovely room.

Rooms
7.0
The room was comfortable, but the blood stain on the shower curtains and mold on the walls were disappointing.
Service
9.0
The service was outstanding, from the memorable greetings and quick drink service to helpful staff throughout the hotel, including dining servers and entertainment team members.
Location
8.0
The location was great despite some sidewalk and lamp post issues, offering easy access to attractions like the a la carte restaurant and friendly faces like Hector, Ray, and others.
Dining
6.0
The dining experience had its ups and downs, with repetitive food that improved over time but lacked variety. However, the burger selection was decent.
Facilities
8.0
The facilities were varied and convenient, catering to different needs across the resort.
William
United Kingdom, August  2023
5.0/10

The hotel's rooms are tired, with extreme wear and tear, definitely not what I would expect from a 4-star resort. On the bright side, the service was outstanding, with staff always waving to us and informing us of upcoming activities. However, there were concerning observations of potential looting by bar and wait staff. The location, although not a big deal for me, had some cracked sidewalks and other maintenance issues but beautiful surroundings. The dining experience was below par, improving slightly throughout the week but still in dire need of refurbishment, especially with repetitive and cold food.

Rooms
5.0
The rooms were tired and showed extreme wear and tear.
Service
7.0
The service was friendly but with concerns of potential looting by staff.
Location
6.0
The location had maintenance issues but beautiful surroundings.
Dining
5.0
The dining experience was below par, with repetitive and cold food.
Facilities
5.0
The facilities need improvement.
Nathaniel
United States, July  2023
7.0/10

I stayed at the hotel in-laws, and our rooms were changed to a bit better ones on higher floors with an ocean view right by the pool and grill. The rooms were very spacious with plenty of walking space. It was a comfortable and clean stay, with a great location and friendly staff. However, the dining experience left something to be desired, and there were some minor issues with the surrounding area that needed attention.

Rooms
8.0
The rooms were large with lots of walking space and faced the ocean.
Service
9.0
The service was fantastic, with staff visible and approachable throughout the day, always working to accommodate our needs.
Location
6.0
The location wasn't optimal as we had to search for the hotel, but the staff quickly addressed any concerns. The area was beautifully maintained despite some minor flaws.
Dining
5.0
The dining options were limited, with repetitive food choices that became unappealing after multiple days.
Facilities
7.0
The hotel facilities were good, although there were some minor maintenance issues that needed attention.
Stewart
United Kingdom, July  2023
6.8/10

The rooms were not bad, except for the blood stain on the shower curtains and mold all over the walls. The only good things all week were the good drinks and bartenders, can't forget the entertaining Hector who made us laugh. The rooms are dated but clean, which is a priority for me. However, they appeared tired with extreme wear and tear, definitely not what you would expect from a 4-star resort.

Rooms
6.0
The rooms were dated but clean, which is a priority for me.
Service
7.0
The service was mostly friendly, although some staff seemed rather bored. From the servers in the dining area to the entertainment team, everyone was among the friendliest people on the resort.
Location
8.0
The location was well enjoyed by our youngest son who went by himself every day. It could easily move into a 4-star class.
Dining
7.0
The dining was pretty good, just needed a little more variety. The food could have been warmer and the buffet was limited.
Facilities
6.0
The facilities had some wear and tear issues but were functional.
Nina
United Kingdom, June  2023
7.4/10

The hotel had very spacious and clean rooms, with housekeeping ensuring everything was in order daily. The service was fantastic, with friendly staff going above and beyond to make our stay enjoyable. The location, although not perfect due to some walkway hazards, was convenient with a beautiful beach nearby. The dining experience, while needing refurbishment, offered a variety of cuisines. Overall, the facilities were good, but improvements could enhance the experience.

Rooms
8.0
The rooms were very large, clean, and spacious, providing ample walking space.
Service
9.0
The service was fantastic, with attentive staff always ensuring our needs were met.
Location
7.0
The location was convenient, with a beautiful beach nearby, despite some walking hazards.
Dining
6.0
The dining options were varied, but some areas were in dire need of refurbishment.
Facilities
7.0
The facilities were good overall, but some enhancements could elevate the experience.
Friendly staff
Dining needs refurbishment
Robert
United States, June  2023
6.4/10

The hotel is centrally located on the ground floor, offering clean rooms with essential amenities like a working safe, warm water, and even a little companion, a petite lizard we affectionately named Larry. However, the room quality falls short of the website's portrayal. The service from the welcoming dancers who arranged our vintage Cadillacs to the Dolpinarium was excellent, though interactions with other staff were lacking. The location, while a bit of a walk from the resort, boasts splendid gardens and hospitable individuals like Carlos Parrialla. Unfortunately, the dining options were limited and inconsistent, with only a few functional toilets during our stay.

Rooms
7.0
Rooms were clean and provided necessary amenities, with a charming touch of a daily creative towel friend.
Service
6.0
Service was excellent from the dancers but lacked consistency with other staff members.
Location
8.0
The location offers beautiful gardens and hospitable individuals, though a bit of a walk from the resort.
Dining
5.0
Dining options were limited and inconsistent, impacting the overall experience.
Facilities
6.0
Facilities were basic and could use improvement.
Friendly staff
Limited dining options
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Check-in
14Dec2024Select date
Check-out
15Dec2024Select date
Rooms and Guests2 Guests, 1 Room